March 19, 2020

TVPOA has been monitoring the ongoing news related to the coronavirus (COVID-19) very closely. Currently, we are not aware of any cases in Loudon or Monroe counties. As we continue to keep the safety of our residents, staff, and guests as our top priority, we are implementing new procedures to help encourage social distancing to slow the spread of COVID-19. In addition to our enhanced cleaning protocols and temporary changes and closures previously communicated, TVPOA will also begin to limit face-to-face exposure.

TVPOA staff is in the office and continues to work to serve our property owners. However, the following protocols will take effect tomorrow, March 20th and will continue until April 3rd, at which time we will re-evaluate the situation. We are monitoring this situation very closely and will make further adjustments as needed.

POA Admin Building: 865-458-5408

As of Friday, March 20th, the lobby will be closed. Inside the front breezeway, you can find an array of frequently used forms, important phone numbers, and business cards to help you connect with the correct staff member to meet your needs. Please utilize the drop box (large brown box) located at the front door for all payments, ACC documents, etc. Staff will check this box multiple times per day.

POA Welcome Center: 865-458-7061

As of Friday, March 20th, the lobby will be closed. Guests may call with questions and utilize the drive-through window at the back of the building for pickups. Please call ahead if you need to pick something up via the drive-through. Signage on the front doors will direct out-of-town visitors to call our receptionist and use the drive-through to receive information and learn more about Tellico Village. The Welcome Center will be open Monday through Friday from 8am to 4pm.

Public Works Department: 865-458-4522

Our water, sewer, street, and ACC divisions are following all safety and precautionary measures to ensure the health and safety of our staff who remain onsite to serve residents. Rest assured that Public Works has extra trained staff on-call. Please call Public Works with any issues that may arise.

Reminder: Heavy paper products like paper towels and baby wipes cannot be flushed down the toilet. This kind of waste can cause clogs in the pumps that can result in major issues and cost homeowners extra maintenance fees.

If you use something other than toilet paper, it must be discarded in the trash. With a shortage of toilet paper during this time, many stores are limiting quantities and offering special senior shopping hours. Please see below for more information.

Recreation Department: 865-458-7070

Beginning Friday, March 20th, the Recreation Department will reduce hours of operation to allow staff to perform more thorough cleaning duties for the safety of our members. The following hours of operation will be for Monday through Friday. All facilities will be closed on the weekends.

Chota Recreation Center: 8am to 12pm

Wellness Center: 6am to 4pm

Kahite Exercise Room: 6am to 4pm

All large group events, including tournaments and socials, have been suspended.

Outdoor sports such as pickleball, tennis, and trails remain open. Tomorrow, we will begin filming small videos for at-home exercise. Keep an eye out for outdoor exercise classes and hikes of small groups can be led by hourly employees who hold group fitness certifications.

Food Service:

As of tomorrow, March 20th, all dining rooms will be closed, and operations at Tanasi Bar & Grill and Toqua Sports Bar & Grill will be suspended. A modified menu will be used to operate out of the Yacht Club’s Blue Heron Restaurant. Curbside pickup and delivery services are available 7 days a week from 11am to 7pm. Kahite Pub & Grill will also provide curbside pickup and delivery services for the Kahite neighborhood during the same hours.

To place an order, please call:

The Tellico Village Yacht Club: (865) 458-4363 (click here to see the modified menu)

Kahite Pub & Grill: (423) 884-2159 (click here for the to-go menu)

Once you arrive curbside, call the restaurant to give them your name and they will bring out your order.

Golf Department:

As of tomorrow, March 20th, all Pro Shops will be closed to the public and will operate exclusively via telephone for check-in and payment. Golf staff inside the Pro Shops will be able to operate via electronic check-in. Please click here for instructions. As golfers arrive, please call the Pro Shop to pay and check in. The starter will receive confirmation of your payment via iPad. These procedures will allow our employees to maintain the recommended 6-foot distance.

Toqua Pro Shop: 865-458-6546

Tanasi Pro Shop: 865-458-4707

Kahite Pro Shop: 865-408-2639

The Snack Shacks at Toqua and Tanasi will remain open from 10:30am-4:30pm *weather permitting* beginning Saturday, March 21st. At Kahite, you may call the Kahite Pub & Grill and they will bring your items out to you.

Golf carts will be sanitized and staged 6-feet apart for pickup. Single riders will be permitted while carts are available.

Clubhouses:

The clubhouses will be open for restroom use, but all Pro Shops and restaurant doors will be locked.

Communications:

Our goal is to be proactive and help limit exposure. As you know, this situation is changing rapidly. Updates will be communicated as needed through the Tell-E-Gram/Tell-E-Flash. Please click here to sign up to receive these communications. These protocols will take effect tomorrow, March 20th and will continue until April 3rd, at which time we will re-evaluate the situation. We are monitoring this situation very closely and will make further adjustments as needed.

Special Senior Shopping Hours:

Dollar General stores have dedicated their first hour of operation to seniors from 8-9am.

Walmart has reduced its operating hours from 7am to 8:30pm, though seniors 60 and older will be permitted to shop one hour before the store opens every Tuesday starting March 24th through April 28th. The pharmacies and vision centers will also be open to older Americans during this time.

Tellico Village University:

All spring classes are being rescheduled. If you have already paid for a class, you will receive a credit toward future classes.

The Public Library of Tellico Village: (865-458-5199)

As of tomorrow March 20th, The Public Library at Tellico Village will be closed until further notice for the health and safety of our community. WE WILL BE OFFERING LIMITED SERVICES. At least one staff member will be working Monday through Friday from 9am to 5pm and Saturday from 9am to 12pm.

Appointments are available! If you need to use a computer or our scan-to-email service, pick up tax forms, or pick up an item you put on hold, you may call 865-458-5199 or email us at tvlibrary.org@gmail.com to make an appointment to come into the library. If you would like to come in for a short time to choose some items to borrow, you may also call or email for an appointment.  We will be checking our email several times a day, 7 days a week.

To use our online catalog visit www.tvlibrary.org, choose online catalog on the top bar, and log in with your library card number and use userpass as your password (unless you have changed it to something else). You can put an item on hold, and if it says available you can make an appointment to come in to pick up that day. You may still request interlibrary loans but bear in mind that many libraries are closed with no staff, so there will be fewer libraries participating in the interlibrary system.

Don’t forget that you can download electronic books and audiobooks from Tennessee READS. You may access this by going to https://reads.overdrive.com or http://meet.libbyapp.com.

You may continue to return your materials by dropping them in the book drop. The items will be retrieved and checked in daily. Please do not put the literacy backpacks by the front door or the book drop. They may be returned once we open. Late fees will be waived during this time.

Please do not bring items for the book sale until we re-open. The Book Sale has been rescheduled for August 20-22.

Note: Many other businesses and organizations have closed operations, canceled events, or postponed meetings. Please call them directly or check Tellico Life for the latest information.

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